A note on returns

Some items, particularly large ones, will be subject to a restocking fee (unless the reason is an error by us), please see below. Also, if you log in to the store, you can use the Returns process to initiate a return online and remain updated about its status and progress.

Your-Store Returns Policy

Customers who purchase our kitchen and bathroom equipment via the online shop www.your-store.co.uk may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note, on some larger items you will be liable for a re-stocking charge if you have ordered the wrong item or have changed your mind after the item has shipped.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Some items are sold with 'free delivery'. When you check out you may be asked to select from various delivery options with different prices and speeds. Depending on the options presented or selected, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. In this case, the weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.